Frequently Asked Questions
What are Outglade chappal made from?
Genuine leather uppers with a durable sole, handmade in Pakistan.
What's the difference between Peshawari, Kaptaan, Balochi and Khedi?
They're all traditional Pakistani leather chappal with different strap and toe shapes — Peshawari has the classic wide cross-strap, Kaptaan is a sleeker modern cut, Balochi is built rugged for all-day wear, and Khedi is our house name covering all of these styles at Outglade.
How do I find my size?
Check our Size & Care Guide — measure your foot length and match it to our UK/PK size chart (sizes 6–10, in inches and cm).
Do you offer cash on delivery?
Yes, COD is available on all orders across Pakistan.
How long does delivery take?
Orders are dispatched within 1–2 business days and typically arrive in 5–7 business days, depending on your city.
Can I return my order if I don't like it?
We don't accept returns for change of mind, but we do offer exchanges for the wrong size or a defective item — see our Shipping & Returns page.
My chappal arrived with a defect — what do I do?
Contact us within 3 days of delivery with photos of the issue and your order number, and we'll arrange a replacement.
How do I take care of my leather chappal?
Wipe with a damp cloth, avoid water and direct heat, and condition the leather every few weeks — see our Size & Care Guide.
Do you ship outside Pakistan?
Not yet — we currently ship across Pakistan only, but international shipping is something we're looking into.
Do you sell anything besides chappal?
Chappal is where we started, but we're expanding into more footwear — slides, sandals and shoes — so keep an eye on our catalog.